Frequently Asked Questions

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Mobile App Support

I was charged an incorrect amount for my order. How can I resolve this?

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My order did not go through, but I was charged anyways.

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I placed an order, but would like to cancel it.

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My order was delivered, but the contents were damaged.

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My order was delivered, but the contents were not what I ordered.

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Other Information

About BigBurger

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How can I provide feedback for an experience I had in a restaurant?

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Where can I find BigBurger's company policies?

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Where is the nearest BigBurger location? What are the restaurant's hours?

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How do I find information about food allergens?

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